I should have checked the reviews beforehand. Everything I've read is 100% accurate. Will over charge despite what the reservation says and will get ride immediately if you question them about it. Save yourself the trouble and go somewhere else. A zero star as far as I'm concerned.
If 0 stars were an option that's what I would have chosen. This company is a total scam. They stated one price and then charged us a ridiculous extra amount for an extra driver and car seat. WAY more than other companies. Extremely disappointed.
If there was 0 stars, I would give 0 stars. The whole process with renting a car from Dollar has been an absolute nightmare. I rented a car from Dollar from Grand Junction and dropped it off at Eagle location. It is a drop off lot so you park you car and drop your keys off in a mailbox and they check it in for you in 24 hours. Well, I dropped my car in the lot on a Saturday and got picked up from a friend and we drove to Denver. I called on a Monday to make sure my car was checked in and the lady told me it was. Well, guess what, I have never seen more deceitful and poor managed facility ever. They did not check in my car and lent my car to someone else under my name and reservation still who drove my car to Denver. On my bill: I got billed a RIDICULOUS amount for a late fee and any additional charges they slapped on there as a way to get money from me ($800). On top of that, I had fraudulent charges appear on my credit card from Dollar-Rent-A-Car in Oklahoma City. That was in DECEMBER and it took until MARCH to get this thing resolved. On top of this headache, Dollar HAS THE WORST CUSTOMER SERVICE ever and are not willing to help customers out and admit they are wrong. DO NOT RENT FROM THIS COMPANY IF YOU KNOW WHAT IS GOOD FOR YOU.
it would have been a pleasant experience until they called me after returning the car that there was a chip on the windshield and that they would charge extra for it... first of all, I have rented cars a few times already but never had any issues since I'm very careful with rental cars... second, I'm not a certified car inspector but I thought I did a great job by finding at least 4 scratches/dings on the car that wasn't indicated on the inspection slip they provided... the sun was out that day and the windshield and all windows was dirty, it had water spots so it was difficult to find any flaws plus I concentrated on the car's body... bottom line is do the impossible by inspecting the the rental car thoroughly... given the fact that I found few flaws on the car, that chip might have been there even before I rented the car
They WILL SCAM you on tolls. If you are in a state that does not take cash, please contact the state Department of Trans. (within days) to figure out payment. Otherwise YOU WILL BE CHARGE $15 admin. fee for each toll. I cannot stress this enough... IT IS A SCAM!! Be sure to discuss tolls with salesman. There are hundreds of us who have been SCAMMED, please don't be the next one.
Dollar Rent A Car is a US Car Rental based in Gypsum, Colorado. Dollar Rent A Car is located at 216 Eldon Wilson Rd, Gypsum, CO 81637, USA.
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